Shared Support is ideal for customer where their IT infrastructure is not large enough to justify a dedicated resource, but at the same time it is essential that IT is taken care of for unhindered employee productivity as well as implement Organizational IT Practices and Processes that are fundamental for Business Success.
Ticketing tool incident management
1st Level Hardware Break Fix Support
Troubleshooting OS & Standard End User Application
Vendor Coordination (ISP/HW Vendors) and follow-up for resolution
Updating of AV, O/S & Standard Desktop Applications*
IT Asset Management
Facilitate Backup of critical business data
Basic Network Element Support
Basic Server Support
Recommend & Help implement best security practices
Reports and Reviews
Reduced time wastage of your non IT Staff (users) towards fixing of IT infra issues
Cost savings compared to having a dedicated resource
Better utilization of resource & IT Infrastructure
Building foundation of best standards for future scale & growth
Improvement in end user experience
